Privacy

Privacy Policy

Protecting your privacy is important to us. We hope the following statement will help you understand how we collect, use and safeguard the personal information you provide to us on our site.

I. What kind of information do we collect from you when you visit our site?

When you visit www.donelanwines.com, our stats package from Google collects some basic information about your browser. Examples are things like what type of browser and operating system are you using; how long did you stay on our site; what pages did you look at. This helps us understand how visitors browse our site, so that we can make their shopping experience better.

We also collect personal information about you when you purchase or create an account through our store. Examples are your name, address, postal code, phone number, etc. We need this information to process payment and ship merchandise to you. If you subscribe with your email and/or phone number, we also may use this data to identify you, deliver goods and services to you, market to you, personalize our goods and services to you, or associate other data with you. We obtain this data directly from you when you order wine from our site, create an account with us, and when you subscribe to our marketing services.

II. Sharing of personal information – we don’t do it.

Under no circumstances will we share any personal information that we collect with any third parties or websites. All the information you give us is completely private and used solely for order processing and shipping. If you give us permission to send you marketing emails then we use your email for that purpose but never does that email get sold or distributed to any other website or list.

III. Newsletter and SMS Opt-Out.

If you have chosen to opt into our newsletter or marketing emails and decide to opt out, we have a simple unsubscribe form that will let you get off our email list. Also, under the member area, you will find a form to unsubscribe. If you’ve subscribed to our SMS text marketing and would no longer like to receive SMS marketing communication, you may text ‘STOP’ to our toll-free number at any point in time, therefore opting you out.

IV. Consumer inquiries and privacy.

If you have any questions about your privacy, or want to make changes to your profile, or get off our marketing list, simply send us an email.

V. Protecting your information.

All the payment information we collect is done so under SSL – a standard internet security measure. Any data that we store about you is kept behind a secure firewall in our database and is not accessible to the public in any way.

Terms and Conditions

The credit cards we accept are Discover, Visa, Master Card, and AMEX. All credit cards are debited at time of purchase for amount of purchase to ensure validity of credit card. Credit cards will also be debited for freight when freight charges are known.

PRIVACY STATEMENT

Donelan Family Wines has created this privacy statement in order to demonstrate our commitment to privacy. The following discloses our practices for gathering and disseminating information for the website: www.donelanwines.com

PERSONAL INFORMATION AND DATA GATHERING

Donelan Family Wines often uses third-party development partners to assist in online development and deployment as well as in data and information collection. These partner companies are strictly bound by our privacy policy covered below, as well as by all other conventions and business practices of Donelan Family Wines concerning user information and data from online sources. For the purposes of this document, the terms “We,“ “Us“ and “Donelan Family Wines“ will also represent these third-party developers. We collect anonymous information from visits to our site to help us understand the usage patterns of our site, and to provide better customer service. Information collected in this manner is provided automatically by your system and the systems that you use to connect to our site. For example, we keep track of what time people enter our site, how long they stay on our site, and what sections they visit on our site. This information is kept in aggregate, anonymous format. We use this information to better tailor our site to our visitors and to their usage patterns, as well as to gauge performance and other measures of the site, again in anonymous and aggregate format. Cookies are sometimes used to further track usage patterns of the site by users, in aggregate and anonymous format. Cookies left on your system by our site are sometimes used for the purpose of allowing users the convenience of not having to re-enter usernames and passwords on our site, however, no username or password information is kept on your local machine. Only a unique identifier is kept on your system that will allow you to access the records stored on our secure, password-protected server(s). No financial or personal information will ever be left on your system in the form of a cookie. We may utilize third party companies in an effort to deliver you tailored content and advertising that matches your interests when you visit our website as well as other websites. You may opt-out of the use of anonymous information for tailored advertising purposes. To learn more or to choose to opt out of receiving this personalized content, please visit the Network Advertising Initiative by clicking here. If you delete your Cookies, use a different browser, or buy a new computer, you will need to renew your opt-out choice. Registration is required to use certain features of our site. We will collect general contact information, such as your name and email address, as well as demographic information, such as age, gender and zip code. Data collected from online user-completed forms is stored in secure, password protected server locations. Demographic information collected is used to help us, or our partners, to analyze our aggregate user base and better tailor our site, promotions or other features to better serve that user base. Contact information is also used to better understand our user base. From time to time, Donelan Family Wines will contact our registered users who have opted in to be e-mailed with promotional information that we feel would be applicable to, and desired by that user. At any time a user wishes to opt-out of these emails, they may do so by contacting [email protected]. Once opted-out, the user will no longer receive communication from us, aside from any system messages that are necessary to that user in specific transactions, such as e-commerce order summaries.

FURTHER USE OF PERSONAL INFORMATION AND DATA GATHERED BY DONELAN FAMILY WINES

Donelan Family Wines will occasionally utilize partners and vendors to assist it in analysis of the data and information collected by our sites. This information is used in aggregate and anonymous format for the purpose of better tailoring our website, promotions or other company endeavors to better suit our user base. This information is shared with our partners and vendors only on an as-needed basis. Financial information will never be shared with any organization other than those necessary for completing the financial transaction required. On occasion, Donelan Family Wines will sponsor sweepstakes and other promotions that are managed by third-party organizations. Information and data gathered in those instances will be held by the third-party and will normally be shared with Donelan Family Wines. Once shared with Donelan Family Wines that data and information is subject to Donelan Family Wines’s stated privacy policy. Information and data retained by the third-party will be subject to the privacy policy stated by the third-party. Donelan Family Wines will make a reasonable best-effort to have the third-party utilize that information in accordance to Donelan Family Wines’s stated privacy policy, however, cannot take final responsibility for the third-parties’ actions. Donelan Family Wines may share any data and information gathered on its branded websites with other internal Donelan Family Wines branded website owners and managers. Information shared will still be subject to this privacy policy. Information and data gathered solely by Donelan Family Wines will never be sold, traded or shared with third-parties for any other reason other than for assisting Donelan Family Wines in its analysis, research and promotional needs. This site may contain links to other sites. Donelan Family Wines is not responsible for the privacy practices or the content of such websites.

PUBLIC FORUMS

This site may make chat rooms, forums, message boards, and/or news groups available to its users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information. We also encourage visitors to be courteous in communicating with others and to be smart about choosing when and to whom to release personal information online. Never disclose any personal information that is of a sensitive or confidential nature on any public area of our site.

SECURITY

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All registration information is stored in secure locations on password-protected servers.

CHOICE/OPT-OUT

Our site provides users the opportunity to opt out of receiving communications from our partners at the point where we request information about the visitor. Please contact www.donelanwines.com to “opt-out“ of this feature, and have yourself removed from our databases. This will not affect the use of cookies and other system data that we gather from you, as this is generally anonymous information that is used in aggregate form.