All posts in the ‘Customer Service’ Category

Social Media and Wine: Help People Make Decisions!

The last three weeks of my (Tyler) participation in the social media dialogue within the wine industry has turned amusing.  I greatly appreciate all the reweets, mentions, and links and am pleased to think that we might be contributing interesting content to the discussion.  What amuses me and what should be instructive to other wineries […]

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Engaging consumers of the wine world: social media only part of the answer.

In a recent post I summarized some dialogue about the wine industry’s slow adoption of social media.  Many speak of the need for engagement, and I wondered if the problem lays less in social media per se, and more in a general lack of appreciation for customer engagement. We need to serve, not just produce. […]

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Social Media in the Wine World: poor customer engagement?

I (Tyler) wonder whether the growing concern with the wine industry’s slow adoption of social media is a social media problem per se, or a historic problem of poor customer engagement.  Kid Napa does a good job summarizing a recent discussion on the issue, though it also has been tackled directly by others such as […]

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From Our Winery To Your Doorstep

Since 2000 we have cultivated a relationship with our customers not only through the end product derived from meticulous sourcing of grapes and artisan winemaking but also by assisting you with the selection of our top scoring wines to suit your palate. To get started on your journey with Donelan Wines we recommend you speak […]

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